When is my water meter actually read?
Once every 3 months you will receive an "actual read" bill. The two months in between are estimated bills based on the number of people that live in your home. The estimated water usage is subtracted from the actual meter reading. Then, you receive a bill for the water used over the subtracted estimated amounts. If you have a change in the number of people living in your home, you are able to call us to adjust your estimated usage.
When can I expect to see a statement on my account?
Statement are run on the first of every month. You will receive your statement by US postal service during the first week of each month. The statement will show all open transactions and the balance due. If you have any questions regarding your statement please call our Utility Department at 440-937-5740.
Where can I pay my water and sewer bill?
Residential water and sewer bills are mailed monthly. They may be paid by mailing a check to the lockbox address on the bill. You may also sign up for direct debit payments by following the instructions on the bill. You may come into City Hall and pay your bill with cash, check or credit card (VISA, Mastercard, Discover), or you may pay your utility bill with a credit card online through the Utility Connect link below.
Can I pay my bill over the telephone?
Currently, we do not accept payment over the phone, but you can come into City Hall, pay online, or by direct debit.
Do you give swimming pool credits?
Yes, we do give pool credits. You must call before you begin filling your pool. Please call the Utility Department at 440-937-5740 to set up an appointment to have your pool checked to see how much water you will need. Once your pool has been checked, you may begin filling it. You will receive a sewer credit on your next "actual read" billing cycle. You can only receive 1 pool credit per year per household.
What do I need to do if I receive a pink hanger on my door?
You will need to pay your total bill by the date stated on the pink hanger to avoid having your water shut off. Please call us if you need to make the payment on the shut off date or you run the risk of having your service terminated. You can make your payments at City Hall or online. We do not accept payments by phone.
Can I have a second meter installed?
Yes, you can get a second water meter. You will need to purchase a tapping permit at City Hall. Once you or a professional plumber have completed all the plumbing work needed, call the Utility Department to set up an appointment for the meter installation.
Who do I call if I have a leak?
You can call the Utility Department at 440-937-5740 and set up an appointment to test for a leak. If a leak is found on the homeowners side of the water meter, you will need to fix the leak either on your own or by contacting a professional plumber.