Payment Options / Turn Off Policy

*** IMPORTANT INFORMATION ***

March 27, 2019

To all utilities online payment system users:

We’ve recently upgraded our online payment system to use a new payment processor. As part of this upgrade, you will need to update your payment profile. Your payment information remains safe and secure. You will or may have already received an email from

https://AVONUTILITIES.merchanttransact.com asking you to update your payment profile.

Thank you, please call our office with any questions or concerns.


Billing Information:
Water/sewer bills are sent monthly with a due date of the 25th of each month.

Payment Options:

Mail To:
City of Avon
P.O. Box 353
Avon, OH 44011-0353

Online with Credit Card or Checking Account: 

The City accepts VISA, Mastercard, Discover at www.cityofavon.com

Automatic Monthly Debit (ACH) from your bank account, register at www.cityofavon.com

At City Hall
36080 Chester Road
Avon, OH  44011-1099

Delinquent Notice & Turn-Off Policy

A delinquent notice will be mailed to you for unpaid balances greater than 60 days and must be paid in full by the due date on the delinquency notice. After the due date the Utilities Department will make one last attempt to contact the delinquent customer before shutting off water service the following day.

We encourage anyone that needs assistance in paying their bill to contact the Utilities Department 440-937-5740.